Do you need help?

Please stay at the home of the customer and immediately try to reach him as the customer might be late.

If the customer does not respond after 3 attempts at contact and after 15 minutes, you just need to login to your Helpling account. From your homepage, under ‘Notifications’ you will see ‘Outstanding Payment Requests’ where you will then see the session.

Select the specific invoice.

Select 'No - something changed!'.

You can then select the reason.

Once you have done this, you will be able to give the reason for the cancellation and we will charge your customer accordingly.