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The cleaning

Do I need to bring materials to every clean?
You don't have to bring any cleaning materials to a cleaning since the customer provides them.
Fri, 29 Nov, 2019 at 5:02 AM
The customer does not open the door.
Please stay at the home of the customer and immediately try to reach him as the customer might be late. If the customer does not respond after 3 attempt...
Fri, 29 Nov, 2019 at 5:10 AM
I cannot find my way to the address of the customer.
Everything that you need to know about your customer will be on your Helpling platform :) You can easily find the customer's address by clicking on '...
Mon, 23 Dec, 2019 at 10:26 AM
What exactly should I clean at the customer's home?
We recommend you to walk around the house with your customer so you can discuss briefly his needs and what can be done within the time before the cleaning t...
Fri, 29 Nov, 2019 at 5:17 AM
The customer didn't have the right materials.
Speak to your customer and let him know you cannot do a thorough job with such little cleaning products. Feel free to suggest them cleaning products you rec...
Fri, 29 Nov, 2019 at 5:20 AM
My customer wants me to stay longer.
If you are willing to stay longer at cleaning, you can do it and change the amount of time you worked. When you confirm your payment, just select 'Somet...
Mon, 23 Dec, 2019 at 10:30 AM
I can't do everything in the time allocated.
Sometimes customers are unsure of how much time to book. If you get to the customer's house and there is more to do than what can be done in the booked ...
Mon, 23 Dec, 2019 at 10:29 AM
What happens if I break something in a customer's house?
Accidents happen all the time, even if you are extremely careful.  The best thing to do in these circumstances is to contact the customer and let them k...
Mon, 23 Dec, 2019 at 10:36 AM
What happens if I don't attend a booking?
If you fail to attend a booking, without informing us or the customer, you will receive a strike against your account as this counts as a 'No Show'....
Fri, 29 Nov, 2019 at 5:45 AM
I'm running late!
If you know you are going to reach the customer's house late, please immediately inform the customer through messages or through calling. It is very imp...
Mon, 23 Dec, 2019 at 10:22 AM