If the customer would like to give you a set of keys, you're more than welcome to take them. Most of our cleaners find it easier to manage their schedules if the customer trusts them to enter the property on their own and clean in their own time.
Please remember, these must be returned if you are unable to return to the customer's bookings for any reason. Failure to return a customer's keys will result in being removed from the Helpling platform and will result in police action. Our customers' safety is our utmost priority.