To see all your past payments, you need to login to your Helpling account and from there you can click on ‘Transfers' at the top of the page. There ...
Fri, 29 Nov, 2019 at 6:10 AM
To see all your past payments, you need to login to your Helpling account, head to 'More', and from there you can click on ‘Transfers' at the to...
Fri, 20 Dec, 2019 at 8:47 AM
Your payout occurs twice a month on the 1st and 16th of the month. The money will be sent to the bank and will require a few more days to be processed by th...
Fri, 20 Dec, 2019 at 8:36 AM
It is against the Helpling policy to take a cash payment from your customer. If payment is made in cash, you'll need to contact your customer so that th...
Fri, 20 Dec, 2019 at 8:37 AM
You can accept all the tips a customer offers. Most customers are generous if you do a great job and tips occur frequently. However, please clarify with...
Fri, 29 Nov, 2019 at 6:19 AM
To update your bank details, simply follow these 3 steps: 1) Log into your app and hit the 'more' button 2) Under the 'Transfers' secti...
Fri, 20 Dec, 2019 at 8:33 AM
If the "Payment issue" appears on your account this can mean that your customer may have an issue with their card. If this is the case we will...
Fri, 29 Nov, 2019 at 6:34 AM
Please contact us through our contact form in order to amend your payments. Please let us know if this has already been confirmed with your customer.
Fri, 29 Nov, 2019 at 6:38 AM
In the rare case that the customer doesn't want to pay for the cleaning, we will assist in disputing the claim from the customer for you. Just conta...
Fri, 20 Dec, 2019 at 8:42 AM
There are two possible reasons for this: 1) The invoice was not confirmed by you in time for the payment to be generated. In such cases, the job(s) will...
Fri, 29 Nov, 2019 at 6:42 AM
