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Offers Management

Why has my customer cancelled?
Your customer may cancel for numerous reasons, you may wish to contact Helpling through our contact form below in order to receive more information about yo...
Fri, 29 Nov, 2019 at 7:51 AM
What happens if the customer cancels after the first clean?
If your customer did not cancel due to a quality issue, Helpling will be happy to match you with other customers. Otherwise, we may contact you for further ...
Fri, 29 Nov, 2019 at 7:56 AM
I don't want to work for my customer anymore.
If circumstances change and you are not able to work with your customer any longer, please inform your customer first and afterward contact us through our c...
Fri, 29 Nov, 2019 at 7:57 AM
The customer's house is too far away.
It is really important to always check the location of an appointment before accepting a job. If you regularly receive jobs that are quite far away, let...
Fri, 29 Nov, 2019 at 7:59 AM
I have a customer's keys and they cancel.
It is your responsibility to return any customer keys if you no longer clean for that customer. You must return your customer's keys as part of your...
Fri, 29 Nov, 2019 at 8:01 AM